HMRC Customer Service: Why the Taxman is Drawing Comparisons to the DVLA's Worst Days

HMRC Customer Service: Why the Taxman is Drawing Comparisons to the DVLA's Worst Days For many in the UK, interacting with government agencies can be a test of patience, and recent reports suggest that HM Revenue & Customs (HMRC) is increasingly failing that test. A recent headline in The Telegraph declared that "HMRC is giving customers the worst service since the DVLA," drawing a stark and unwelcome comparison to another public body notoriously plagued by customer service woes. This article delves into the persistent issues plaguing HMRC's customer service in 2025, exploring the reasons behind the public's growing frustration and the uncomfortable parallels being drawn with past challenges at the Driver and Vehicle Licensing Agency (DVLA). The State of HMRC Customer Service in 2025 The criticism leveled at HMRC is not new, but it appears to be intensifying. Reports from parliamentary committees, professional bodies, and direct taxpayer accounts paint a consiste…